Frequently Asked Questions

We accept all major credit and debit cards including Visa, Mastercard and American Express.

We do not currently accept PayPal payments.  

We process payments using Shopify Payments, ensuring your card details are processed and stored securely in accordance with industry guidelines.

Your card details are stored by Shopify Payments, we do not have access to your full card details at any stage, and to guarantee your protection against fraud your card details can only be used to make payments to us via Shopify Payments.

We are required to collect and remit sales and/or excise taxes to various jurisdictions. If required, your order will include the legally required tax for your jurisdiction.

In order to encourage recycling and litter reduction, California has a law calling for a small California Redemption Value fee (CRV) to be added to wine bottles that may be refunded when they are recycled.
Bottles less than 24 ounces (700 ml) are subject to a $0.05 CRV and $0.10 CRV for those larger.
If an order has a California shipping address a CRV fee will automatically calculated and applied to the order at checkout.
Bottles purchased at Guidiwines in the State of California can be taken to an appropriate recycling location for reimbursement of the CRV fee.

You can absolutely return your item to us.

GuidiWines guarantees quality products and service and your satisfaction is our first priority!

However, if you wish to return a purchase after you receive it please see below for our return policy.

• We will gladly accept your request for return if you notify us within 10 business days after final delivery to the recipient.
• Returned bottles must be in unopened, resalable condition and shipped back to us in packaging specifically designed for shipping wine.
• When your return is received and inspected, we will issue a refund, minus a 15% restocking fee and any additional shipping cost incurred by GuidiWines for return shipping.
• The 15% restocking fee is assessed on the original sales order value of the returned items.
• Original shipping or delivery fees paid by the buyer are not refundable.
• The above policies additionally apply to shipments refused by the recipient, for incorrect shipping address provided by the buyer, and for shipments the carrier returns to us as “undeliverable”.

Exceptions to Return Policy
We do not accept returns for any of the below reasons:

• All wine sold by GuidiWines is maintained under optimum conditions. Wines that have been adversely affected due to improper storage or treatment while in the buyer's care cannot be returned.
• Opened bottles that are not to your personal taste.
• Returns based on price changes within the marketplace.
• Older vintages:
  • We make every effort to ensure the quality and condition of older vintages.
  • However as is tradition in wine retail, wines 10+ years in age at the time of purchase are sold at the buyer's risk.
  • We do not accept returns of "corked" or "off" wines 10 years or older, nor will we accept returns of these wines because they are past their optimal drinking window.
• Special orders for wines sourced specifically at the buyer’s request and not part of our regular inventory.

• We will gladly accept your request for return if you notify us within 10 business days after final delivery to the recipient.
• Returned bottles must be in unopened, resalable condition and shipped back to us in packaging specifically designed for shipping wine.
• When your return is received and inspected, we will issue a refund, minus a 15% restocking fee and any additional shipping cost incurred by GuidiWines for return shipping.
• The 15% restocking fee is assessed on the original sales order value of the returned items.
• Original shipping or delivery fees paid by the buyer are not refundable.
• The above policies additionally apply to shipments refused by the recipient, for incorrect shipping address provided by the buyer, and for shipments the carrier returns to us as “undeliverable”.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@guidimarcello.com with the details.

We’ll respond within 48 hours.

Yes, you can place an order as a guest with no obligation to create an account.
However, we recommend creating an account if you'd like to check your order history and have your shopping basket items and payment details saved for the next time.
Creating an account is quick and easy. Simply visit here and follow the on-screen instructions.
By creating an account, you will automatically become a member of our GuidiWines Rewards Program, designed to show appreciation to loyal guests like You! The program is free to join and rewards you with points for every purchase, along with exclusive member benefits.
Earn points and redeem them for savings with our GuidiWines Rewards Program.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@guidiwines.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@guidiwines.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

GuidiWines will ship your purchase according to the shipping method you choose.
We ship via common carrier and offer ground, 3 day, 2 day and overnight service.
Orders generally leave the next business day unless an item is sold on a pre-arrival or future or backordered basis, or is shipped via a carrier that does not pick-up from us daily.

We only ship to select states within the United States.
Currently we only ship to the following states: Alaska - California - Florida - Puerto Rico - Washington D.C.
In the United States, alcohol shipping laws continually change. If at the time of delivery, we are unable to legally deliver wine to you, we will cancel your order and refund 100% of your payment if an alternative may not be found. It is in our sole discretion whether we can legally ship you wine.

Shipping costs depend on the item you’ve ordered and the state where it’s being delivered. Please refer to this delivery cost table in your chart at checkout to see the fees for different destinations. 

Yes, we do. These are issued electronically by email and each contains a unique reference number.
Gift vouchers are ideal if you’re not sure what to get that special person in your life. Here you will find Gift Cards in various amounts to meet your preferences.  

GuidiWines, powered by Guidi Marcello Ltd. , is an online wine retailer that offers a large selection of fine Italian wines delivered to your doorstep.
Guidi Marcello Ltd. is a family owned import, wholesale, and Italian market, based in Santa Monica (CA) since 1981, with an extensive knowledge of Italian food & beverage products.

GuidiWines is an online wine shop specializing in the sale of Italian wines.
For more than 40 years, with great passion, we have been visiting and carefully selecting the finest producers to offer you a curated selection of wines from every region of Italy.
We import directly from these producers.

For any inquiries not addressed here, feel free to reach out to us. You can email our company or chat with us live online directly from the website while shopping.
Our dedicated team is ready to assist you and provide the information you need.
Feel free to reach out, and we'll be happy to help.

Absolutely! We provide the opportunity to personalize gift baskets with a delightful array of Italian gourmet food items. Whether you're aiming to craft a unique gift for a special occasion or treat someone to an exclusive assortment, our food gift baskets are the ideal option. We are proud to carry a great selection of Italian foods that you can browse at Guidi Marcello.

Reach out to us and we'll be happy to assist you in selecting the perfect products for your needs.

We offer a diverse range of Italian wines, including renowned varieties such as Chianti, Barolo, Prosecco, Amarone, and many more. Our selection encompasses red, white, and sparkling wines, each sourced from reputable vineyards across Italy.
Whether you prefer bold reds, crisp whites, or celebratory sparkling wines, we strive to provide a curated collection that caters to various preferences and occasions.
Explore our wine catalog to discover the rich and diverse flavors of Italian winemaking.

The best way to store wine is in a cool, dark place with a consistent temperature, ideally between 45-65°F (7-18°C).
Wine should be stored horizontally to keep the cork moist, preventing oxidation.
Avoid storing wine in the kitchen or near appliances that generate heat.
Also, limit exposure to light and maintain a humidity level of around 70%. If storing for the long term, consider a wine cellar or specialized storage unit.

Serving temperature has everything to do with the wine’s style.
White wines taste better chilled because their sugar, acidity and alcohol structure make them better suited for colder temperatures.
For white wines, slightly warmer, between 45°F and 50°F.
For sparkling wines, I suggest serving them cold, between 38°F and 45°F
As for red wines, lighter-bodied reds, such as Pinot Noir, are best served cool - between 55°F and 60°F.
And fuller-bodied reds, such as Cabernet Sauvignon, should be served slightly below room temperature (between 62°F and 68°F).

Decanting serves two main purposes: separating sediment from aged wine and aerating young ones for enhanced aromas and flavors.
Sediment naturally forms in older red wines, clouding appearance and potentially imparting bitter flavors if disturbed.
Decanting is the process of removing this sediment.
The decision to aerate a wine can spark debate among enthusiasts. Some believe extra oxygen revitalizes a wine, while others argue it accelerates fading.
The timing depends on the wine's stage of development and personal preference.
Fragile or old wines (15+ years) may only need 30 minutes of decanting, while younger, full-bodied wines can benefit from an hour or more.
Experimentation with different bottles and durations is encouraged, revealing that decanting is not a fixed rule but a nuanced choice.
So, embrace the exploration and don't feel confined by rigid guidelines.

Sulfites, or sulfur dioxide (SO2), are chemical compounds that occur naturally to some extent in the winemaking process. They have been used for centuries as a preservative and antimicrobial agent in various foods and beverages, including wine. Sulfites serve multiple purposes in winemaking:

1. Antioxidant Properties: Sulfites help prevent the oxidation of wine, preserving its color and freshness. Oxidation can lead to the degradation of flavors and aromas in wine.
2. Antimicrobial Agent: Sulfites act as a sanitizer, inhibiting the growth of undesirable yeasts and bacteria in the wine. This helps maintain wine stability and prevent spoilage.
3. Yeast and Bacterial Inhibition: Sulfites control fermentation by inhibiting the activity of wild yeasts and bacteria, allowing winemakers to use specific yeast strains for fermentation.

It's essential to note that while sulfites are a natural byproduct of fermentation, winemakers often add additional sulfites to control the winemaking process and ensure the wine's stability during storage and transportation.

However, some individuals may be sensitive or allergic to sulfites, experiencing symptoms like headaches, nasal congestion, or respiratory issues. Wines labeled "contains sulfites" are required by law in many countries, including the United States and the European Union, to inform consumers about the presence of sulfites. It's important for those with sensitivities to be aware of sulfite levels in wines and seek out wines labeled as low-sulfite or sulfite-free if necessary.

Once wine has been chilled, it is advisable to maintain its cool temperature until consumption. Chilled wine is best enjoyed when served at the recommended serving temperature for its varietal.
However, if you find that the wine has warmed up, you can certainly re-chill it, but keep in mind that repeated temperature fluctuations may affect its taste and aroma over time. It's recommended to use a wine cooler or an ice bucket to maintain the desired temperature during serving.

Once wine is opened, its shelf life is influenced by various factors, including the type of wine and storage conditions. Generally:

• Red wine: 3-7 days, stored in a cool, dark place or refrigerated.
• White wine: 5-7 days, refrigerated.
• Sparkling wine: 1-3 days, resealing with a stopper and refrigerating can help preserve the bubbles.

Using a wine preservation system or storing opened bottles with minimal air exposure can extend their freshness. However, for optimal taste, it's recommended to consume opened wine within the specified timeframes.

Wine headaches can be attributed to various factors, and individual reactions may vary. Some common reasons include:

• Sulfites: While sulfites are a natural byproduct of fermentation and are used as a preservative, some individuals may be sensitive or allergic, experiencing headaches as a result.
• Histamines: Red wines, in particular, contain histamines that can lead to headaches in some individuals. Choosing low-histamine wines may help alleviate this issue.
• Tannins: Found in the skins, seeds, and stems of grapes, tannins can contribute to headaches, especially for those sensitive to them. Opting for wines lower in tannins might be beneficial.
• Dehydration: Alcohol is dehydrating, and inadequate hydration can contribute to headaches. Drinking water alongside wine and staying hydrated can help minimize this effect.

It's essential to pay attention to your body's reactions and identify any specific triggers. If headaches persist, consider consulting a healthcare professional.

Tannins are natural compounds found in grape skins, seeds, and stems. They belong to a group of polyphenolic compounds and are responsible for the astringent taste in wine. Tannins contribute to a wine's structure, color, and aging potential. Here's a brief overview:

• Structure: Tannins provide structure and texture to wine, creating a drying sensation in the mouth.
• Color: They contribute to a wine's color stability, especially in red wines.
• Aging: Tannins play a crucial role in a wine's ability to age gracefully, softening over time.

Whether tannins are considered "good" or "bad" depends on personal preference. Some wine drinkers appreciate the structure and complexity that tannins bring, especially in robust red wines, while others may find them too astringent. It's a matter of taste and varies from person to person.

Choosing the right bottle of wine can be an enjoyable experience. Here are some tips to help you make a selection that suits your preferences:

1. Consider Your Preferences: Think about the flavors you enjoy. If you like fruity and light wines, go for whites or light reds. If you prefer bold and robust flavors, opt for full-bodied reds.
2. Food Pairing: Consider the food you'll be pairing with the wine. Different wines complement different dishes. For example, red wines often pair well with red meats, while whites may complement seafood and poultry.
3. Explore Varietals: Experiment with different grape varieties. Each grape has its unique characteristics. Try a variety of wines to discover what you like best.
4. Check Ratings: Wine ratings and reviews can provide guidance. Many wine enthusiasts and professionals share their insights on various platforms.
5. Set a Budget: Determine your budget before shopping. There are excellent wines at various price points, and setting a budget helps narrow down your choices.
6. Ask for Recommendations: Don't hesitate to ask for recommendations from our shop staff. We can offer valuable insights based on your preferences.

Remember, the right bottle of wine is ultimately the one you enjoy. Don't be afraid to try new things and explore different regions and styles. Happy wine tasting!

The grape juice is separated from the skins and seeds through pressing. Unlike red winemaking, where the skins are left in contact with the juice during fermentation, in white winemaking, the juice is quickly separated to avoid color transfer.
This process allows winemakers to produce white wine with the aromas and flavors of the grape variety while avoiding the color extraction from the grape skins, which is common in red winemaking.

Pairing wines with food enhances the overall dining experience. Here are some key considerations:

1. Match Intensity: Consider the intensity of both the dish and the wine. Lighter wines complement lighter dishes, while robust wines pair well with heartier, more flavorful foods.
2. Balance Flavors: Aim for a balance of flavors. For example, acidic wines can cut through rich, fatty foods, while sweet wines can complement spicy dishes.
3. Consider the Sauce: If your dish has a sauce, consider its flavors. Choose a wine that complements or contrasts with the sauce for a harmonious pairing.
4. Think about Texture: Match the wine's body with the texture of the food. Creamy dishes may pair well with a rich, full-bodied wine, while lighter wines work with lighter, more delicate dishes.
5. Regional Pairings: Consider the origin of the dish and the wine. Many classic food and wine pairings come from the same region, creating a natural synergy.
6. Experiment: Don't be afraid to experiment and find your preferences. Personal taste plays a significant role in pairing success.

Ultimately, there are no strict rules, and personal preferences vary. Enjoy the exploration of different pairings to discover what works best for your palate.
Browse our website for an extensive list of Italian recipes paired with recommended wines, enhancing your culinary journey with delightful combinations.

Estimating the number of wine bottles for a party depends on various factors, including the number of guests, their preferences, and the duration of the event. As a general guideline:

• Calculate per Guest: One bottle equals about five glasses, so get enough so that your guests can have at least two servings for a moderate consumption rate. Adjust based on the preferences and drinking habits of your guests.
• Consider the Duration: Longer events may require more bottles. For a dinner party, one bottle per person might be appropriate.
• Offer Variety: Include a mix of red, white, and possibly sparkling wine to cater to different preferences. A ratio of 60-70% red and 30-40% white is a common guideline.
• Account for Non-Drinkers: If you have guests who don't drink alcohol, factor this into your calculations and provide appealing non-alcoholic options.
• Keep a Reserve: Having a few extra bottles is wise in case unexpected guests arrive or if the consumption rate is higher than anticipated.

Remember that these are general suggestions, and individual preferences can vary. It's always better to have a bit more than not enough. Enjoy your party responsibly!

Place the tip of the corkscrew dead centre, and press down to get a firm placement before you turn.
Should the cork break (it could just be a dry cork!), there’s still hope: Try inserting the corkscrew worm again and angling it toward the side of the bottle, then try to find a good, solid chunk it will cling to, and slowly try again.

The price of a bottle of wine can reflect various factors, including the winemaking process, vineyard location, and aging techniques. While some exceptional wines command higher prices due to their rarity or prestige, there are also many excellent and affordable options available.

Ultimately, the best wine is the one that suits your personal preferences and the occasion. Explore our diverse range of wines to discover hidden gems that deliver exceptional quality at various price points, ensuring an enjoyable experience for every palate and budget.

Wine is an experience; the more you have will it, the more you will learn about it. You need to explore wine to learn about it. Don’t miss any of your chances to visit the wine-tasting sessions, a visit to a winery, or wine festivals – all of these and other events where wines are involved. You must go there.

The “tears of a wine,” are the water droplets that form inside of a wine glass. These tears or wine legs showcase the quantity of high alcohol or high sugar content in a wine. These are the result of a phenomenon in which the fluid surface tension is caused by the evaporation of alcohol.

Vintage means the year the grapes were harvested. All the grapes in a vintage wine were all or mostly grown and harvested in the same year. On the other hand, a wine that is not vintage would be a blend of harvests from several different years.

Definitely not. We constantly say that we should be drinking reds at “room temperature,” which is true — except that this phrase was invented prior to the days of central-heating, when room temperature was actually 50 to 60 degrees. That’s your ideal cellar temperature. Your reds should be consumed a bit cooler!

Red wines are generally more tannic than white wines. The juice used for red wines is macerated with the skins, stems, and seeds of the grapes for a certain period of time, which extracts tannins. Juice used for white wines is generally immediately pressed off the skins, resulting in minimal tannins.

Italian winemakers traditionally emphasize the natural expression of grape varieties and terroir, aiming to capture the unique flavors inherent in the fruit. While some winemakers may use specific winemaking techniques or aging processes to enhance certain characteristics, the focus is often on preserving the authenticity of the grapes. Natural fermentation, oak aging, and other methods are employed to bring out the inherent flavors, resulting in wines that reflect the distinctive qualities of the Italian terroir. Explore our selection to experience the rich and diverse flavors crafted by passionate Italian winemakers.